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Guidelines for using Tuplix FASTag services safely and efficiently
Welcome to Tuplix.in, operated by Tuplix Technologies Pvt. Ltd. These Terms and Conditions (“Terms”) govern your access to and use of our FASTag recharge platform, website, and related services. By accessing or using our platform, you agree to comply with these Terms. Please read them carefully before proceeding.
By using Tuplix services, you confirm that you are at least 18 years old and legally capable of entering into a binding contract under Indian law. Your continued use of the platform signifies your acceptance of these Terms.
● Tuplix provides digital FASTag recharge and related value-added services through a secure online interface. These services are available for all major bank-issued FASTags and are intended for personal, business, or fleet use.
● Tuplix does not issue FASTags directly; it facilitates recharge services for existing FASTag accounts using official APIs and payment networks.
● You agree to provide accurate and valid vehicle details during recharge.
● You are solely responsible for verifying your vehicle number and FASTag-linked bank before making any payment.
● Tuplix is not liable for recharges made to incorrect FASTag IDs or vehicle numbers entered by mistake.
● You must not misuse the platform for fraudulent, illegal, or unauthorized purposes.
● Payments made through Tuplix are processed by secure, PCI-DSS-certified payment gateways.
● Tuplix does not store or access your card, UPI, or banking details.
● Once a recharge is successfully processed, it cannot be canceled or modified.
● If a payment fails but the amount is deducted, it will be refunded as per our Refund Policy within 3–5 business days.
Tuplix does not charge any hidden fees for FASTag recharges. However, certain payment gateway or bank charges may apply depending on your payment method. Any applicable taxes (like GST) will be included in the total payment amount.
You can recharge your FASTag without logging in. However, creating an account allows you to:
● Manage multiple vehicles under one profile.
● View recharge history and alerts.
● Track spending and balance updates.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your login.
● Refunds for failed transactions will be processed strictly in accordance with our Refund Policy.
● f a dispute arises, users must provide the transaction reference ID and payment proof for verification. Tuplix will resolve all verified disputes in accordance with applicable laws and banking norms.
All logos, designs, content, and software on the Tuplix website are the property of Tuplix Technologies Pvt. Ltd. You may not reproduce, copy, or distribute any part of our website without prior written consent.
Tuplix shall not be held responsible for:
● Delays or failures caused by third-party payment systems or banks.
● Incorrect details entered by users during recharge.
● Any consequential or indirect losses arising from service interruptions.
Tuplix’s total liability shall be limited to the amount paid for the specific failed transaction.
Tuplix reserves the right to modify, suspend, or discontinue any part of its services at any time without prior notice. Any changes to the Terms will be updated on this page.
Tuplix may suspend or terminate access to its platform if a user violates these Terms, engages in fraudulent activity, or misuses the services.
These Terms shall be governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in [Your City, State].
For questions regarding these Terms, please contact us at:
● Email: tech.computivit@gmail.com
● Phone: +91 7895288600
● Address: 13/42b, First Floor, Room No 105, Tilak Nagar (west Delhi), West Delhi, New Delhi, Delhi, India, 110018.